Terms and Conditions gk9my — Complete Platform Usage Guide

These Terms and Conditions ("Terms") govern your use of the gk9my platform, accessible via our official website and mobile app. These Terms constitute a binding agreement between you ("Member" or "User") and gk9my ("Platform", "We").

By registering an account at gk9my, making any deposit, or using any of our services, you confirm that you have read, understood, and agreed to be bound by all terms set out in this document, together with our Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between you and gk9my.

If you do not agree with any part of these Terms, please discontinue use of our platform immediately. Continued use of the gk9my platform following any update to the Terms will be considered your acceptance of those changes.

To register and use gk9my services, you must meet the following requirements:

• Be at least 18 years old on the registration date.
• Being an individual with full legal capacity to enter into a binding agreement.
• Not being on any list of individuals excluded from gambling under any applicable law or regulation.
• Register with accurate, truthful, and up-to-date personal information.
• Not registering on behalf of another person or using a false identity.

Each individual is only permitted to hold one (1) active account at gk9my. Registering multiple accounts to obtain additional bonuses or circumvent account restrictions is strictly prohibited. gk9my reserves the right to cancel all duplicate accounts and forfeit any balances associated with such misconduct.

All members are required to complete the identity verification (KYC) process before their first withdrawal is processed. Required documents include a copy of your identification card, proof of current address, and any additional documents related to the payment method used. This KYC process is in place to protect your account security and comply with international industry standards.

You are fully responsible for all activities that occur in your account. gk9my recommends that you:

• Use a strong, unique password that is not used on any other platform.
• Not sharing your login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Contact the gk9my support team immediately if you suspect any suspicious activity on your account.
• Log out of your account after each session, especially when using a shared device.

Gk9my will not be liable for any loss or damage arising from your failure to keep your login credentials confidential. Any reported unauthorized access will be investigated, and gk9my reserves the right to temporarily suspend the relevant account during the investigation for member protection purposes.

Gk9my accepts a wide range of local Malaysia payment methods, including online bank transfers, e-wallets, and other methods listed on our Deposit page. All transactions are conducted in Malaysian Ringgit (MYR).

Deposit Terms:

• The minimum deposit amount is as stated on the Deposit page.
• All deposits must be made from an account or payment method registered in your own name.
• Gk9my does not accept third-party deposits.
• Deposits are typically credited to your account within 5 minutes. If there is a delay, please contact our customer support with proof of transaction.

Withdrawal Terms:

• Withdrawals may only be made to the same account or payment method used for the deposit.
• The KYC verification process must be completed before the first withdrawal is approved.
• Withdrawals for regular members are processed within 24 hours on business days. VIP Gold members and above enjoy processing times of under 2 hours.
• Gk9my reserves the right to request additional documentation for withdrawals exceeding certain limits as a standard security measure.
• Any withdrawal suspected of being linked to fraud or money laundering will be withheld and reported to the relevant authorities.

Gk9my does not charge processing fees on standard withdrawals. However, third-party payment service providers may apply their own charges, which are beyond gk9my's control.

Gk9my offers a variety of bonuses and promotions from time to time. All offers are subject to the specific terms stated on the relevant promotions page. The general terms applicable to all bonuses are as follows:

• Wagering Requirement: Each bonus is subject to the stated wagering requirement (e.g. 20x, 30x). Bonuses cannot be withdrawn before the wagering requirement is met.
• Validity Period: All bonuses have a stated validity period. Bonuses that are not used within that period will expire automatically.
• Bonus Withdrawal Limit: Winnings from bonus funds may be subject to a maximum withdrawal limit as specified in the relevant bonus terms.
• One Bonus Per Individual: Each bonus offer may only be claimed once per member, household, IP address, or device.
• Bonus Arbitrage Prohibition: Any attempt to exploit bonuses through hedge betting or strategies deemed to constitute bonus abuse is prohibited and may result in the cancellation of the bonus and any associated wins.

Gk9my reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. gk9my's decisions regarding bonus eligibility are final.

All games offered on the gk9my platform use a Random Number Generator (RNG) certified by independent international bodies. This ensures that every game outcome is entirely random and cannot be manipulated by any party, including gk9my itself.

The following actions are strictly prohibited when using the gk9my platform:

• Using automated software, bots, or third-party tools to play or place bets.
• Collude with other players to manipulate game outcomes (collusion).
• Exploit any bugs or technical errors on the platform. Any winnings obtained through bug exploitation are void.
• Using proxy services or VPNs to conceal your actual location in order to bypass geographical restrictions.
• Any form of fraud, forgery, or misrepresentation relating to identity or account information.

In the event of a dispute regarding a game outcome, gk9my will investigate based on recorded server logs. The findings of gk9my's investigation are final and binding. Any wins obtained illegitimately will be voided.

Gk9my reserves the right to suspend or close any member's account without prior notice if:

• The member has violated any provision of these Terms and Conditions.
• It has been found that the member has registered more than one account.
• Information provided during registration was found to be false or misleading.
• The member is suspected of involvement in fraudulent activity, money laundering, or other illegal activities.
• The account shows no activity for a consecutive period of 12 months (inactive account).

Members also have the right to close their own account at any time by contacting our customer support team. Prior to account closure, all eligible balances will be returned to the member once all applicable bonus conditions have been fulfilled and the KYC process has been fully verified.

For members who choose to exclude themselves from the platform for responsible gaming reasons, gk9my offers both temporary and permanent self-exclusion options. Please refer to the Responsible Gaming for more information.

Gk9my is fully committed to responsible gaming practices. We believe gambling should be purely a form of entertainment, and we provide a range of tools to help members maintain control over their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set a maximum loss limit for a given period.
• Play Time Limit: Set a time limit for your playing sessions.
• Play Break: Take a temporary break from the platform for a period of 24 hours to 6 weeks.
• Self-Exclusion: Excluding yourself from the platform permanently or for a minimum period of 6 months.

If you or someone you know is showing signs of a gambling problem, we encourage you to seek professional help. More information is available on the Responsible Gaming us.

All content on the gk9my platform — including but not limited to logos, brand names, graphic designs, software, text, images, audio, video, and the overall layout of the platform — is the exclusive property of gk9my or our licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are not permitted to:

• Copying, distributing, republishing, or displaying any part of the platform's content without written permission from gk9my.
• Using the gk9my brand name or logo for commercial purposes without prior authorization.
• Reverse engineer, decompile, or attempt to extract the source code of our platform software.

Using gk9my platform content for personal, non-commercial purposes is permitted provided that copyright is fully acknowledged.

Gk9my provides its online gambling platform on an "as is" basis and makes no warranties, whether express or implied, regarding the suitability, reliability, or availability of the platform at any time.

Gk9my is not responsible for:

• Any financial losses arising from gambling activity on our platform.
• Service disruptions caused by system maintenance, third-party technical failures, or events beyond our control (force majeure).
• Any delays in deposit or withdrawal processing caused by banking institutions or third-party payment providers.
• Errors or inaccuracies in information displayed by third-party game providers.

Under no circumstances shall gk9my's maximum liability to you exceed the total net deposits you have made in the 30 days preceding the relevant claim.

Gk9my reserves the right to update or modify these Terms and Conditions at any time in response to operational requirements, legal changes, or service improvements. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Notifying members via their registered email or in-platform notifications at least 7 days before a material change takes effect.

If you do not agree with the updated Terms, you have the right to close your account before the changes take effect. Continued use of the platform after that date will be considered your acceptance of the new Terms.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact our team through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 via the live chat icon on the platform.
• Response Time: Email enquiries are typically answered within 24 hours on business days. Live chat is answered within minutes.

For account-related issues requiring immediate attention, please use our live chat channel as it offers the fastest response. Our support team is available to assist you in both Bahasa Melayu and English at all times.

All disputes that cannot be resolved through standard customer support channels may be escalated to gk9my senior management via a dedicated email address provided by your support team.